Shipping Terms

Shipping Terms will be individually defined within the quotation. If the quotation does not state any terms, the goods will be delivered FCA (Free Carrier) according to the latest version of the Incoterms.

Lead Time

Lead times are individually defined within the quotation. If the quotation does not state any lead time it is defined by the time necessary for fabrication.

Price

All prices in the quotation are net prices exclusive of VAT and any other taxes, duties, and local administrative fees. The Contractor is bound to this offer for a period of 14 days. The agreed price is a lump sum fee.

Payment Terms

Payment terms are individually defined within the quotation. If the quotation does not state any terms the quotation assumes payment 100% after purchase order payable within 10 days after invoicing.

Warranty and Liability

At its own discretion, the Contractor undertakes to repair, replace or credit as quickly as possible any parts of the exhibit that are proven to be defective due to bad material, faulty design or poor workmanship within the warranty period - a maximum of 12 months from the date of shipment unless otherwise defined in the quotation. Replaced parts shall become the property of the Contractor. The Client shall bear the costs incurred to enable the defect to be remedied (i.e. the Contractor’s travel to and from the site and overnight accommodation or, at the Client's choice, removal, outward and return shipment and reinstallation of the defective part). Excluded from the warranty and liability are all defects in the goods supplied by the Contractor which result from normal wear and tear (e.g. abrasion, corrosion etc.), repairs, improper maintenance, failure to observe the operation and installation instructions, excessive stress, testing, use of any unsuitable operating material, exposure to chemical or electrolytic substances, or resulting from other reasons beyond the Contractor's control. The prerequisite for the Contractor’s liability is for the Client to perform technical service and maintenance at regular intervals and according to the handbook.

Additional Work and Expenses

Additional work will be carried out and charged according to prior negotiation and on a time and material basis.

Handbook

Upon shipment of the exhibit, the client receives a handbook including instructions for service and maintenance and a detailed list of components that are subject to wear and tear. The handbook will be set up either in English or German. The client assures that the personnel effecting service and maintenance is capable of that language.

Exhibit Operation

Although the Contractor’s exhibit is designed to be durable and robust, it must be inspected for potential damage on a daily basis. It is mandatory to regularly service the exhibit and replace components that are subject to wear and tear.

Status:  26.02.2024